Terms of service

These terms govern your company's use of Grotivo, provided by Dee-Twelve Technologies.

Subscriptions

Plans are billed monthly or annually in advance after a 14-day free trial. You can cancel at any time; access continues to the end of the paid period.

AI recommendations

Grotivo's recommendations are decision support. Your leaders remain responsible for business decisions, and every recommendation requires human approval.

Feedback and testimonials

You may send us ratings, comments and suggestions about Grotivo. We may use them to improve the service without paying you or naming you. We will only publish or advertise with your comments, name, job title or company if you tick the separate permission box and choose how you are named, and you can withdraw that permission at any time, as set out in our privacy policy. By ticking that box you confirm the comment is your own honest opinion and that you are free to share any company details you choose to include.

Contact

For support, complaints and suggestions, email support@grotivo.com.

Your data

Your company's data belongs to you. Our data processing agreement forms part of these terms and explains how we process personal data on your behalf. Our security page describes how we protect it. Your super admin can download or ask us to delete your company's data at any time from Settings.

Acceptable use

Keep credentials and API keys secure, only connect systems you are authorised to connect, and do not misuse the service.